POLICIES   ENLIGHTENMENT SOS PRIVACY EMERGENCY LIFELINE PRIVACY POLICY Privacy At survivalonastick.com, we respect your right to privacy. You can rest assured that survivalonastick.com does not sell or share ANY of your personal information with anyone outside of Enlightenment survivalonastick.com. The information we gather is only used for enhancing the functionally and content of our site. Security Survivalonastick.com wants to make your on-line shopping easy, secure and worry-free. To safeguard all your shopping transactions we employ the latest security methods in protecting your personal information. This includes a to encrypt your credit card and personal information during a purchase. When you begin the checkout procedure your browser will automatically be directed to our secure commerce server so that all your personal information will be encrypted before it is transmitted over the Internet. Limit of Responsibility The information and materials contained in this Site, including text, graphics, links or other items, are provided "as is", "as available". Survivalonastick.com does not warrant the accuracy, adequacy or completeness of the information and materials on the Site and expressly disclaims liability for errors or omissions in this information and materials. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose or freedom from computer virus, is given in conjunction with the information and materials. In no event will survivalonastick.com be liable for any damages, including without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if survivalonastick.com, or representatives thereof, are advised of the possibility of such damages, losses or expenses. While survivalonastick.com does it’s best to update product availability, pricing and product description at our website on a regular basis, we are not responsible for errors in pricing, availability or product descriptions. In the event of an error in product description, Survivalonastick.com will issue a call tag and offer a complete refund. Indemnity You agree to defend, indemnify and hold survivalonastick.com and its affiliates harmless from and against any and all claims, damages, costs and expenses, including reasonable attorneys' fees, arising from or relating to your use of survivalonastick.com’s Site and the Service, your violation of this Agreement, or your violation of any rights of another. Governing Law This Agreement shall be governed by the laws of the Illinois, where applicable, by federal law.   Warranty and Returns We are very happy that you have chosen Survival on A Stick (SOS) and become our partner. Our goal is to make customer satisfaction a priority in our business. ?For this in mind we have established following guidelines to protect you and your customers with warranty issues. As for all products purchased from Survival on a Stick, we will provide 1 year warranty if there exist any problem, after test by our engineers. The guideline is follows; Returns:-only the defective units should be returned immediately. All claims must be made within 5 days after receipt of goods and any/all returns are subject to a return fee of 15% of the item cost. Shipping method for returning goods?. The customers should return the defectives unit only by post either UU Post Office or UPS. Package Requirement. ?When customer sends a defective product it is required that customers provide prepaid freight and provide invoice of freight charges. Shipped products must be properly packaged to prevent damage during transit. SOS will refund the freight charges if the product is found to be defective. Repaired and returned period?. After receiving of the returned defectives unit SOS will finish repairs within 2 weeks and will send back the repaired or replacement unit to the customer freight prepaid.